Frequently Asked Questions

Email Support

Didn't find an answer, get in touch:

inquiry@unbunfoods.com

Orders

We have a minimum online order of $29 due to high shipping costs for refrigerated products. Orders below our minimum online order of $29 will be charged a shipping surcharge.

It is not possible to modify an order once it has been placed.

If you decide to cancel your order please write to us at inquiry@unbunfoods.com as soon as you place your order. We will do our best to cancel your order, however, we cannot guarantee that we will be able to do so.

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot cancel an order once it has entered the shipping process.

Shipping

We charge a flat fee of $14.99 for shipping. Free shipping on orders over $79.99 (after discounts).

Orders from our distribution centre are usually shipped within 2 -3 business days. FedEx delivers orders 2-4 days after shipment.

Delivery

Our products ship frozen, but may defrost in transit - that’s okay! Simply place your products in the fridge or freezer once you receive your order.

Yes. Our products ship frozen, but will likely defrost in transit. That's normal.

Our products will keep for up to a week at room temperature so it's okay if they're not in the fridge for a few hours or even a few days. Just pop them in the fridge or refreeze once you receive your order.

In the fridge, products will keep for 2 weeks. In the freezer, for up to 8 months.

If there is an issue with my order, we’ll make it right! Send us an email at inquiry@unbunfoods.com and we’ll get back to you as soon as possible. During 9-5pm on weekdays, that's usually within a few hours.

Payment

We accept Visa, MasterCard, American Express, Discover and Diners Club. We also accept Apple Pay and Google Pay.

Refunds take up to 10 business days to be credited back to your credit card.

Please note, refunds might appear in the form of a reversal. In the case of a reversal, the original payment is removed from the bank statement, and a separate credit is not issued.

If you were charged an additional fee on top of your purchase, it is likely a Foreign Transaction Fee. Unbun is a Canadian company, though we ship our products from the US.

These fees are something that a lot of credit card companies will waive, but some don't and will charge their customers fees for transactions processed online in other countries.

Product and Storage

We recommend storing our products in the fridge or the freezer. In the fridge, products will be good for 10-12 days. In the freezer, for up to six months.

The Pizza Crust should be stored in the freezer as it can be thrown in the oven from frozen.

Our products are 100% preservative-free, so they're best kept refrigerated or frozen. In the fridge, products will keep for up to 2 weeks. For a longer shelf life, store products in the freezer and take them out as needed.

We recommend thawing our products by leaving them overnight in the fridge or placing them on your kitchen countertop for 1-2 hours. Once thawed, products can be stored in the refrigerator for up to 2 weeks. 

Our Pizza Crusts can be cooked right from frozen, directly on the rack.

Yes, you can! We actually recommend you freeze/refreeze products if not planning to consume them within two weeks. If planning to consume them soon, you can store products in the fridge.

Heating Instructions

The best toasting method depends on personal taste, but here are a few suggestions:

Regular Toaster: That's the easiest method. We recommend putting it down twice on a darker setting because our bread takes a little longer to toast.

Oven: Preheat oven to 450F. Place Buns/Bread/Baguette on a baking sheet and bake for 1-3min.

Pan: Toast it on a frying pan with butter or mayo!

Our Tortillas can be consumed as they are but if you enjoy a little crunch we recommend warming a skillet over medium heat (no oil needed) and heating each tortilla for 1-3min on each side. Set each tortilla aside once heated through, then serve immediately.

Our Pizza Crusts can be cooked directly from frozen. To get them nice and crispy, bake untopped from frozen at 425F for 10-15min. Add your favourite toppings. Then, bake it again for an additional 5-10min.

Dietary Information

You can find a complete list of ingredients and nutritional facts on each product's page:

Yes, all of our products are Keto-Certified. They're also Grain-free, Gluten-free, Paleo & Kosher Certified.

Yes, all of our products are Gluten-Free Certified.

We currently offer three vegan products: