Frequently Asked Questions

Check most frequently asked questions here, if you still need help please contact us at inquiry@unbunfoods.com

Orders

The minimum order is $19.99.

No, you can't make changes to an order already placed. However, you can cancel your order and place a new one.

Yes, as long as your order has not been processed yet. To cancel, send an email to inquiry@unbunfoods.com with your name, email and order number. Orders that are being processed or have been shipped can no longer be cancelled.

Shipping

We currently ship to 48 US states, except Hawaii and Alaska.

We charge a flat fee of $9.99 for shipping. Free shipping on orders over $69.99 (after discounts and before taxes).

Orders from our distribution centre are usually shipped within 2 -3 business days. However, due to current precautions and increased volume, orders may take up to 5 - 10 business days to ship.

Delivery

In the rare case of receiving a wrong product or missing item, please contact us at inquiry@unbunfoods.com. We’ll fix the issue!

Yes. Our products ship frozen, but will likely defrost in transit. That's normal.

 

They can be refrozen with no issue or loss of quality. We actually recommend you refreeze if not planning to consume them soon. If planning to consume within two weeks, you can store them in the fridge.

In the fridge, products will last 10-12 days.

Yes, it’s totally fine to refreeze Unbun products. And we're speaking not just as a company, but as consumers of the products we sell :)

If you received a defective order, we’ll make it right! Send us an email at inquiry@unbunfoods.com and we’ll get back to you in 24hs.

Product and Storage

We recommend storing our products in the fridge or the freezer. In the fridge, products will be good for 10-12 days. In the freezer, for up to six months.

The Pizza Crust should be stored in the freezer as it can be thrown in the oven from frozen.

Products will be good for up to 30 days in the refrigerator and up to a year in the freezer.

We recommend thawing our products on the countertop or lightly microwaving for 10-15 seconds. Our Unbun Crust can be thrown right in the oven from frozen, directly on the rack!⁠ Once thawed, products can be stored in the refrigerator for up to 30 days.⁠

Information about product-specific ingredients and nutritional information can be found at https://unbunfoods.com/products/.

Promotions and Discounts

If the discount code is not applied, you can either complete your purchase and email us for a shipping fee refund or reach out for help troubleshooting.

We honour all promotions and discount codes offered. If you have any issues applying promotions or discount codes, please contact us at inquiry@unbunfoods.com.

Payment

We accept Visa, MasterCard, American Express, Discover and Diners Club. We also accept Apple Pay and Google Pay.

Refunds take up to 10 business days to be credited back to your credit card.

Please note, refunds might appear in the form of a reversal. In the case of a reversal, the original payment is removed from the bank statement, and a separate credit is not issued.

If you were charged an additional fee on top of your purchase, it is likely a Foreign Transaction Fee. Unbun is a Canadian company, though we ship our products from the US.

These fees are something that a lot of credit card companies will waive, but some don't and will charge their customers fees for transactions processed online in other countries.